FAQ

We offer exquisite collections in five premium finishes:

• Ceramic: Scratch-resistant and lightweight modern elegance
• Leather: Handcrafted straps for timeless sophistication
• PVD Plated: Durable coatings for contemporary style
• Stainless Steel: Classic durability with polished refinement
• Two Tone: Striking combinations of premium metals

Our timepieces offer varying degrees of water resistance depending on the collection. Please refer to individual product specifications for details. While our stainless steel and ceramic models typically offer higher resistance, we recommend avoiding submersion for all our watches to preserve their premium finish.

To maintain the luxurious appearance of your leather strap:

• Keep away from excessive moisture and direct sunlight
• Clean gently with a dry, soft cloth
• Allow the strap to breathe by not wearing continuously for extended periods
• Consider alternating with other watches in your collection

Simply proceed through checkout and you’ll be prompted to create an account. This allows you to track orders, save preferences, and enjoy faster checkout for future purchases of our premium collections.

As we begin processing orders within 1-2 business days to ensure prompt delivery, modifications or cancellations must be requested immediately by contacting [email protected]. We’ll make every effort to accommodate your request.

We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, encrypted transactions. All payments are processed with the highest security standards to protect your information.

We offer two premium delivery services:

• Standard Shipping (£12.95): DHL/FedEx tracked service with signature confirmation (10-15 days after dispatch)
• Free Shipping: EMS service for orders £50+ (15-25 days after dispatch)

All orders undergo meticulous quality checks at our Carlisle headquarters before dispatch.

Yes, we ship worldwide from our historic Carlisle location, though some remote areas in Asia and other regions may have restrictions. You’ll be notified during checkout if we cannot deliver to your location.

You’ll receive tracking information via email as soon as your elegant timepiece or jewellery leaves our facility. For Standard Shipping, use the carrier’s tracking system (DHL/FedEx). For Free Shipping, track via EMS.

We offer a 15-day return window from delivery date. Items must be in original, unworn condition with all packaging intact. This is particularly important for our scratch-resistant ceramic collection and PVD-plated items. Return shipping costs are the customer’s responsibility.

Please contact our customer service at [email protected] with your order details. We’ll provide return instructions and ensure your experience remains as refined as our products.

We currently don’t offer direct exchanges. For the fastest service, we recommend returning your original purchase (following our return process) and placing a new order for your desired two-tone, leather, or other collection item.

All Radleys Hub timepieces come with a 2-year international warranty against manufacturing defects. Our jewellery carries a 1-year warranty. This excludes damage from accidents, improper care, or normal wear and tear.

Our Carlisle-based team can be reached at [email protected]. We typically respond within 24 hours during business days (Monday-Friday).

Every Radleys Hub purchase arrives in our signature elegant packaging, suitable for gifting. For special occasions, please contact us in advance and we’ll endeavour to accommodate your request for our premium leather or stainless steel collections.