At Radleys Hub, we approach your privacy with the same dedication to excellence that defines our premium timepieces and jewellery collections. This Privacy Policy outlines how we collect, use, and protect your personal information with the precision of our Carlisle craftsmen.

1. Information We Collect

We collect information essential to providing our discerning clientele with exceptional service:

  • Personal Details: Name, contact information, and shipping address when you purchase our ceramic, leather-strapped, or two-tone collections
  • Payment Information: Encrypted card details processed through our PCI-DSS compliant systems
  • Transaction History: Records of your stainless steel and PVD-plated collection purchases
  • Technical Data: IP address, browser type, and device information
  • Preferences: Your interactions with our website to enhance your shopping experience

2. How We Use Your Information

Your data enables us to deliver the Radleys Hub standard of excellence:

  • Process transactions for our premium timepieces with enterprise-grade security
  • Provide international shipping services (excluding certain regions)
  • Offer personalised service for our leather and ceramic collections
  • Conduct security audits with the same frequency as our quality control checks
  • Improve our website functionality and product offerings
  • Communicate order confirmations and dispatch notifications

3. Data Sharing & Disclosure

We treat your information with the confidentiality of our Carlisle workshop:

  • Service Providers: Trusted partners assisting with payment processing (Visa, MasterCard, PayPal) and shipping
  • Legal Requirements: When necessary to comply with laws or protect our rights
  • Business Transfers: In connection with any merger or sale of company assets

We never sell your personal information to third parties.

4. Data Storage & Security

We protect your data with the same meticulous care as our scratch-resistant watch faces:

  • Enterprise-grade encryption for all transactions
  • Secure servers located in the UK
  • Regular security audits matching our product quality standards
  • Retention periods in accordance with legal requirements

5. Your Rights

You maintain control over your personal information:

  • Access and request copies of your data
  • Request correction of inaccurate information
  • Withdraw consent for marketing communications
  • Request deletion of your personal data, subject to legal requirements
  • Object to certain processing activities

To exercise these rights, please contact us at [email protected].

6. Cookies & Tracking Technologies

Our website uses cookies with the precision of our timekeeping mechanisms:

  • Essential Cookies: Necessary for secure transactions and website functionality
  • Performance Cookies: Help us improve your browsing experience
  • Analytics Cookies: Understand how clients interact with our collections

You may adjust your browser settings to manage cookie preferences, though this may affect certain features.

7. International Data Transfers

While we ship globally (excluding some regions), your data is primarily processed in the UK. For international transfers, we implement appropriate safeguards to maintain our high security standards.

8. Policy Updates

We may update this policy periodically, with changes reflected in the “Last Updated” date. Significant changes will be communicated to our valued clients.

9. Contact Us

For privacy-related inquiries, please contact our Data Protection Officer:

Radleys Hub
57 Scotch St, Carlisle, GB CA5Y 2SH
Email: [email protected]

Thank you for entrusting Radleys Hub with your personal information – we value this privilege as highly as the craftsmanship in our premium collections.