At Radleys Hub, we extend the same precision and care to our shipping and returns processes as we apply to crafting our premium timepieces and jewellery collections. Below you’ll find comprehensive details about our delivery options and returns procedure.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and public holidays) from our Carlisle workshop.

Shipping Methods

We offer two shipping options to suit your needs:

  • Standard Shipping (£12.95): Delivered via DHL or FedEx with estimated delivery within 10-15 business days after dispatch
  • Free Shipping: Available on orders over £50, delivered via EMS with estimated delivery within 15-25 business days after dispatch

Please note: We currently do not ship to certain Asian countries and remote regions. Delivery estimates may vary depending on customs processing in your country.

Returns & Exchanges

We stand behind the quality of our premium collections. If your purchase doesn’t meet our exacting standards, we offer a straightforward returns process.

Eligibility for Returns

  • Returns must be initiated within 15 days of delivery
  • Items must be unworn, undamaged, and in original packaging
  • Ceramic and PVD-plated collections must show no signs of wear or handling

Non-Returnable Items

  • Leather-strapped collections where original packaging has been opened or product has been tried on (for hygiene reasons)
  • Customised items from our premium collections (unless faulty)
  • International returns may be subject to non-refundable customs fees

Returns Process

  1. Initiate Your Return: Email our customer service team at [email protected] within 15 days of receiving your item, including your order number and reason for return
  2. Await Authorization: Our team will respond within 2 business days with return instructions and a Return Merchandise Authorization (RMA) number
  3. Package Securely: Include all original packaging, documentation, and clearly mark the RMA number on the exterior of your parcel
  4. Ship Your Return: Send your return to:
    Radleys Hub Returns
    57 Scotch St
    Carlisle, GB CA5Y 2SH
    United Kingdom

Exchanges

We’re pleased to offer exchanges for items of equal value from our stainless steel or two-tone collections. Please follow the standard returns process indicating your desire for an exchange and your preferred alternative item.

Refund Processing

  • Refunds are processed upon receipt and inspection of your returned item (typically within 5 business days)
  • Refunds will be issued to your original payment method
  • Credit card/PayPal refunds appear within 3-5 business days after processing
  • Original shipping fees are non-refundable
  • Return shipping costs are the customer’s responsibility

Damaged or Incorrect Items

If you receive a damaged item or incorrect product, please contact us immediately at [email protected] with photographs of the issue. We will arrange for expedited replacement at no additional cost to you.

Return Request Template

To expedite your return, please use the following template when contacting us:

Subject: Return Request – Order #[Your Order Number]

Dear Radleys Hub Customer Service,

I would like to request a return for the following item from my order #[Your Order Number]:

Product Name: [Product Name]
Collection: [Ceramic/Leather/PVD Plated/Stainless Steel/Two Tone]
Reason for Return: [Please specify]

Please advise regarding next steps for my return authorization.

Best regards,
[Your Full Name]
[Your Contact Information]

For any questions regarding our shipping or returns policy, please contact our Carlisle-based customer service team who will be pleased to assist you with the same attention to detail we apply to our watchmaking craft.